PYRAMID AUDIO

Quality Service for Quality Equipment

Terms and Conditions

By submitting your device for diagnostic evaluation and/or repair, you acknowledge that you have read, understood, and agree to the following Terms and Conditions.

1. Diagnostic Fee

A diagnostic fee is required for out-of-warranty service only and is due upon receipt of your device. Diagnostic services will not commence until the applicable fee has been collected. Devices determined to be covered under an applicable warranty are not subject to the diagnostic fee unless otherwise disclosed and agreed to in writing.

The diagnostic fee is credited toward your final invoice if you authorize and approve the recommended repair. If you decline the repair estimate, the diagnostic fee will be retained as payment for the diagnostic evaluation and will not be applied toward any other service or refunded.

2. Non-Refundable Diagnostic Fee

The diagnostic fee is non-refundable under all circumstances, including, but not limited to, instances where:

3. Diagnostic Evaluation

Our diagnostic evaluation is performed based on the symptoms and information you provide when submitting your device. While we make reasonable efforts to identify the cause of the reported issue, additional defects or failures may be discovered during the diagnostic process.

4. Repair Estimate and Authorization

If the diagnostic evaluation identifies repairs necessary to address the reported symptom(s), we will provide you with an estimate of the anticipated cost of parts and labor. No repair work beyond the diagnostic evaluation will be performed without your approval unless otherwise agreed to in writing.

5. Return Shipping

If your device is to be returned by shipment, a shipping quote will be provided upon completion of the authorized repairs.

Customers may provide their own prepaid shipping label; however, a minimum $15.00 handling fee will apply. Additional handling charges may be assessed based on packaging requirements, shipment size or weight, insurance, or other reasonable shipping-related expenses.

6. Limited 90-Day Repair Warranty

All repairs performed by our shop, including replacement parts supplied by us and labor performed by our technicians, are covered by a limited ninety (90) day warranty beginning on the date the repaired device is returned to you.

This warranty applies only to complete repairs performed by our shop. Partial repairs, customer-requested limited repairs, repairs performed as a temporary measure, or repairs where additional recommended repairs were declined are not covered under this 90-day warranty. In such cases, no warranty is provided as we cannot guarantee the performance or reliability of a device that has known unresolved defects or incomplete repairs.

If, during the warranty period, your device exhibits the same symptom for which the original repair was performed, you may return the device for re-evaluation without payment of an additional diagnostic fee.

If our evaluation determines that the issue is directly related to the original repair, we will repair or replace the affected parts and perform the necessary labor at no additional cost to you.

If our evaluation determines that the reported issue is unrelated to the original repair or is the result of a new or separate failure, accidental damage, liquid damage, abuse, misuse, unauthorized modification or repair, normal wear and tear, or any other condition not covered by this limited warranty, the repair will be treated as a new service request. In such cases, a new repair estimate will be provided, and applicable diagnostic and repair charges may apply.

7. Acceptance of Terms

By submitting your device for service, you represent that you are the owner of the device or are otherwise authorized by the owner to request diagnostic and repair services. You acknowledge that you have read and agree to these Terms and Conditions and authorize us to perform the requested diagnostic evaluation and any subsequently approved repairs in accordance with these terms.