Quality Service for Quality Equipment
 
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305 East Braker Ln. / Austin, TX 78753-2746
Phone: (512) 458-8292 Fax: (512) 453-4542

tech@Pyramid-Audio.com

Please fill out and print the web page or download the Word document linked to below as appropriate. Completely fill in the appropriate data, and send along with your broken equipment for the fastest repair to the address listed above.
 
FOR CUSTOMERS
FOR DEALERS
DOWNLOAD THE .DOC TO FILL OUT AND PRINT LATER
OR
CLICK HTML TO FILLOUT AND PRINT SHIPPING FORM RIGHT NOW
.DOC .DOC
HTML HTML

ATTENTION!!!!
DO NOT USE THE POST OFFICE, USPS !!!
ALMOST ALL OF THE ITEMS WE RECEIVE USPS ARRIVE WITH SHIPPING DAMAGE !!!
PLEASE, YOUR UNIT IS TOO VALUABLE TO JUST DROP IN THE MAIL!!!
USPS is known to not honor claims because you are shipping something that is already "broken". Also they will not tell you when you have packaged a box incorrectly.

PLEASE USE UPS OR FEDEX AND FOLLOW THE PACKING GUIDELINES BELOW
IF YOU ARE UNSURE AS TO HOW TO PACK YOUR BOX PLEASE TAKE IT TO AN AUTHORIZED UPS OR FEDEX STORE.

Some Packing Guidelines:

  • REUSE the original box and packing material that came with your equipment.
  • IF your original box and packaging material are not available suround your unit on ALL SIDES with at least 2 inches of bubble wrap (1 inch pockets).
  • DO NOT use packing peanuts. The weight of your equipment will easily displace the peanuts during transit resulting in the unit being up against the sides of the box unprotected.
  • REMEMBER just a card board box is not adaquate protection.
  • REMEMBER a plastic bag is a life saver. If your unit came with a plastic bag or not, a plastic bag can protect your unit from rubbing against your packing materails and protect against moisture obtained from transit.
  • DO NOT place knobs, connectors, handles or anything else "sticking out" up against box sides or foam. These parts can not bear the wieght of the rest of the unit. Cut holes and slots in the foam so that the majority of the foam is up against the chassis of the unit.



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