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305 East Braker Ln. / Austin, TX 78753-2746
Phone: (512) 458-8292 Fax: (512) 453-4542

tech@Pyramid-Audio.com

Please fill out and print the web page or download the Word document linked below. Completely fill in the appropriate data, and send along with your broken equipment for the fastest repair to the address listed above.
 
FOR CUSTOMERS
FOR DEALERS
DOWNLOAD THE .DOC TO FILL OUT AND PRINT LATER
OR
CLICK HTML TO FILLOUT AND PRINT SHIPPING FORM RIGHT NOW
.DOC .DOC
HTML HTML

ATTENTION!!!!
DO NOT USE THE POST OFFICE, USPS !!!
ALMOST ALL OF THE ITEMS WE RECEIVE USPS ARRIVE WITH SHIPPING DAMAGE !!!
PLEASE, YOUR UNIT IS TOO VALUABLE TO JUST DROP IN THE MAIL!!!
USPS is known to not honor claims because you are shipping something that is already "broken." Also they will not tell you when you have packaged a box incorrectly.

PLEASE USE UPS OR FEDEX AND FOLLOW THE PACKING GUIDELINES BELOW
IF YOU ARE UNSURE AS TO HOW TO PACK YOUR BOX PLEASE TAKE IT TO AN AUTHORIZED UPS OR FEDEX STORE.

Some Packing Guidelines:

  • REUSE the original box and packing material that came with your equipment.
  • IF your original box and packaging material are not available surround your unit on ALL SIDES with at least 3 inches of bubble wrap (1 inch pockets).
  • DO NOT only use packing peanuts. The weight of your equipment will easily displace the peanuts during transit resulting in the unit being up against the sides of the box unprotected. Use peanuts to fill empty space in addition to the bubblewrap around your equipment.
  • REMEMBER just a card board box is not adequate protection.
  • REMEMBER a plastic bag is a life saver. If your unit came with a plastic bag or not, a plastic bag can protect your unit from rubbing against your packing material and protect against moisture obtained during transit.
  • DO NOT place knobs, connectors, handles or anything else "sticking out" up against box sides or foam. These parts can not bear the weight of the rest of the unit. Cut holes and slots in the foam so that the majority of the foam is up against the chassis of the unit.

We take VISA, MasterCard, Discover over the phone or email, as well as cash and checks. If you send a check, please include your driver's license number.


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