Quality Service for Quality Equipment

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305 East Braker Ln. / Austin, TX 78753-2746
Phone: (512) 458-8292 Fax: (512) 453-4542
tech@Pyramid-Audio.com

Information about the Brands we Service, and some we don't:
ADCOM Well made American electronics popular for their GFA amplifiers. These are far more capable than a receiver when used on speakers of less than 8 ohms. We support them in and out of warranty.
ARCAM ARCAM very well built. Think of a well built Denon or Yamaha, but with better parts. Wolfson DACs, etc. We are happy to see them in or out of warranty.
BANG & OLUFSEN Bang & Olufsen is a great company with the best customer support and superior mechanical engineering. Take a look at our B&o service page. Only the last generation of b&o turntables with twin tone arm should be pursued. Parts are generally available for everything except the motor and therefore more reliable than any previous generation. We 3D printed replacement linkages to repair the classic jammed mechanism.
CARVER Carver has all but disappeared and changed hands at least twice. I particularly like the M-1.0. Seriously under rated, specified for 2x200 but typical is 2x400 into 8 ohms. Also lower noise and better build quality than the later models. Please send your amps here, most Carver amplifier parts are still available.
DENON There are very few Denon servicers in the USA known as Super Service Centers, welcome to ours.
Hegel HEGEL makes great gear in Norway. Seriously heavy duty and designed for 4 ohm speakers with their very effective Sound Engine, unique distortion reduction. So little of it breaks we are the only warranty station in the USA. If you have a warranty concern contact HEGEL USA first.
JBL Home Yes, we are still doing JBL home audio repairs. I have been a JBL fan forever and was a pro dealer back in the late 80's. Speakers should be directed to TexaSound.
KENWOOD Home audio only
LEVINSON American made separates with the highest build quality. We are 1 of only 4 factory-authorized regional service centers in the USA. One of our techs has Levinson experience going back to 1996. Levinson Service Centers
LEXICON American made separates with awesome build quality. We are 1 of only 4 factory authorized service centers in the USA. The Lexicon MC-12 is an amazing platform. We stock most parts but be aware Harman does not allow us to sell of any internal parts. The pro audio models are supported by Harman DSP / Lexicon Pro in Sandy Utah.
LINN OK so we're not a warranty station. But Linn makes really good stereo equipment and we have a very good connection to Audio Concepts in Dallas. www.Audioconceptsonline.com We gladly welcome their referrals.
LiteTouch I also collect good people, particularly another electrical engineer with a lifetime of experience working on McIntosh, Levinson, Yamaha, etc.... With his Technical experience and education in electrical engineering, we have also become an Out of warranty Litetouch service center. Seems nobody else is supporting the product, so we're starting to get it from all over the country. This makes really good sense because if you have a million dollar house with a $100,000 lighting system in it and the manufacturer won't touch the equipment anymore, where do you go? We would like you to go here Shipping Forms, or you can just give us a phone call, 512-458-8292. We only support the 5000LC Assembly. For dimmer repairs or programming please contact the LiteTouch Doctor. We do the 5KLCs he does the dimmers/programming.
MARANTZ Sure we do in and out of warranty work. I started working on Marantz in the mid 70's and I still have the manuals. I can repair your Classic: 2230 2245 2270 2324 115 240 250 etc...
MARK LEVINSON American made separates with the highest build quality. We are 1 of only 4 factory-authorized regional service centers in the USA. One of our techs has Levinson experience going back to 1996. Levinson Service Centers
MCINTOSH Incredible name recognition. We do in and out of warranty work for them. I am regularly amazed how many Mac customers drive to Austin on a Saturday to bring us their equipment instead of taking a chance on shipping. Glass fronts yo!
NAD We are no longer a warranty station for NAD. Please contact K-O Electronics in Plano. Out of warranty? We may be able to help you, call us first.
NAKAMICHI Their older units were well made, but parts are getting hard to find, especially older motors. We service their home and pro equipment out of warranty only. No car audio or Soundspace models. Dragons should be sent to Electronics Service Labs in Connecticut.
Onkyo integra I have decades of experience with Onkyo vintage gear going back to 1976 when I worked in Houston at a regional Pioneer service center. We gladly support the vintage 2 channel models but the surround receivers? Nope, no parts. The home audio brands were recently owned by Gibson then by the Klipsch subsidiary 11 Trading and currently 06/2021 by voxxintl.com.
Parasound We are no longer a warrenty service center.
Pioneer Home  Pioneer Home Audio, No warranty work but we have decades of experience with Pioneer vintage gear going back to 1976 when I worked in Houston at a regional Pioneer service center. The home audio brands were recently owned by Gibson then by the Klipsch subsidiary 11 Trading and since 06/2021 by voxxintl.com.
Pioneer Elite I have decades of experience with Pioneer vintage gear going back to 1976 when I worked in Houston at a regional Pioneer service center. We gladly support the vintage 2 channel models but the surround receivers? Nope, no parts. The home audio brands were recently owned by Gibson then by Klipsch subsidiary 11 Trading and currently by voxxintl.com.
Pioneer DJ Pioneer DJ  changed hands and some genius decided the entire state only needed one warranty station and it wasn’t Pyramid.
Pioneer Car Pioneer Car Audio is no longer supported.
Pro-ject Pro-Ject makes very nice turntables and we recently became a warranty station. Well supported.
PROCEED American made separates with very good build quality from the same designers and factory that built the Levinson equipment. We are 1 of only 4 factory authorized service centers across the USA. One of our techs has experience going back to 1996.
PYRAMID Sound Around of Brooklyn New York makes Pyramid products. We are not associated in any way with Pyramid products made by Sound Around or any other business. THIS Pyramid Audio is a repair business founded in TEXAS in 1980.
REVEL Seems JBL just wasn't high end enough anymore and Harman needed another flagship HOME speaker company. Therefor Kevin Voecks and the REVEL brand sprung into existence. We have special knowledge in the Revel B12 and B15 subwoofers.
SONY We support High Fidelity Home Audio. This means NO VCR, CD, DVD, TV, portables, phones, playstations, or camcorders. We do no warranty work, call 800-222-SONY for warranty work.
SUNFIRE Bob Carver's popular tracking downconverter design used in Sunfire, NHT, and the Revel B-15. These amplifier modules have tremendous power and are very lightweight, but they do break from time to time. Send us your amplifier module, not the whole unit because the woofer fails maybe 1 in a 100 times.
TECHNICS

We support Technics vintage models and the SL-1200 turntable. We also stock low capacitance Mogami cables for  turntables. We  have the home audio manuals from back in the 70's. Great stuff back then.

YAMAHA Yamaha always made great home electronics. They have several regional service centers and we are yours for Texas and the surrounding States. I have the paper manuals going back to the CR-1000. I am a big fan of the M-80 generation too.


SPECIAL SERVICES
ISF calibration
We use the Milori Colorfacts analyzer and have 2 ISF certified calibrators in house. We know; Mitubishi, Runco, Electrohome, and Vidikron particularly well.

Pro Sound service
I thought that we were as good. I didn't know, however, until I was told by a world traveled musician/producer that our skills are as good as any in the world.
Crestron programming.
If you are a Crestron dealer and need programming done, try Dale Johnson systems at www.DaleJohnsonSystems.com
I am amazed how many customers will drive to Austin from Houston or Dallas on a Saturday and bring us their equipment instead of taking a chance on shipping. B&O and McIntosh customers especially, you're the best.

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